Shipping Rate and Returns Policy

Shipping

All our products are shipped nationwide (within New Zealand) via courier. 

Our standard shipping rate is $6.50 Nationwide or $9 Rural or RD delivery - per order - regardless of order size.

Delivery is usually within 72 hours but may take longer for rural or RD addresses - if your order is urgent please let us know - we will do our best to meet your timeframe. 

We will email you with the courier tracking number when your order is dispatched.

If a product is delayed i.e. temporarily out of stock, you will be advised.

We can ship to International addresses via NZ Post Airmail service, please enquire before placing your order, especially if your order is large or likely to contain very heavy items. We do offer an international shipping option at the checkout  - the charge of $15 will often cover an order to Australia or elsewhere internationally. Should an international order incur additional freight costs you will be advised prior to dispatch and a request for an additional payment made. 

Returns

Please contact us before returning any product, we can then ensure the items are replaced or credited as required.

Goods will only be accepted for a credit return if returned in unopened original product packaging.

Freight is at customers cost.

Personalised or custom made orders will not be accepted for return/credit.

Incorrectly supplied or damaged product must be advised to us within three working days from receipt of goods. Please contact us by email: customerservice@smittenforeverbride.co.nz or telephone: 021 496 514.

We will do our best to remedy the situation - we want your shopping experience with us to be pleasant.