Shipping Rate and Returns Policy

Shipping

All our products are shipped nationwide (within New Zealand) via Fastway courier. 

Our standard shipping rate within New Zealand is $6.50 (cities & towns) or $9.50 Rural or RD delivery - per order - regardless of order size. If you are unsure which rate to select at the Checkout please ask us.

Delivery within New Zealand is usually within 72 hours but may take longer for rural or RD addresses.

We ship to International addresses via NZ Post Airmail service.  We do offer an international shipping option at the checkout  - the charge of NZ$15 (Australia, Singapore, Pacific Islands) or NZ$20 (Europe, UK, United States of America (US), Canada & Asia) will often cover the freight cost.

Should an international order incur additional freight costs you will be advised prior to dispatch and a request for an additional payment made. Delivery to international addresses varies between 7-15 days depending on location.

We will email you when your order is dispatched.

If a product is delayed i.e. temporarily out of stock, you will be advised.

Returns

Please contact us before returning any product, we can then ensure the items are replaced or credited as required.

Goods will only be accepted for a credit return if returned in unopened original product packaging.

Freight is at customers cost.

Personalised or custom made orders will not be accepted for return/credit.

Incorrectly supplied or damaged product must be advised to us within three working days from receipt of goods. Please contact us by email: customerservice@smittenforeverbride.co.nz or telephone: 021 496 514.

We will do our best to remedy the situation - we want your shopping experience with us to be pleasant.