Shipping Rate and Returns Policy
All our products are shipped nationwide (within New Zealand) via Fastway or NZ Couriers.
Our standard shipping rate within New Zealand is $6.50 (cities & towns) or $10.50 Rural or RD delivery - per order - regardless of order size. If you are unsure which rate to select at the Checkout please ask us.
Delivery within New Zealand is usually within 72 hours but may take longer for rural or RD addresses.
We ship to International addresses via NZ Post Airmail service. We do offer an international shipping option at the checkout - the charge of NZ$15 (Australia, Singapore, Pacific Islands) or NZ$20 (Europe, UK, United States of America (US), Canada & Asia) will often cover the freight cost. Smitten Forever Bride will not be liable for any costs (eg: Import Tax, Duty, Brokerage etc) which may be incurred outside of New Zealand.
Should an international order incur additional freight costs you will be advised prior to dispatch and a request for an additional payment made. Likewise, if freight is cheaper than that charged, then we will refund accordingly.
If your order is urgent please let us know - we will do our best to meet your timeframe.
Delivery to international addresses varies between 7-15 days depending on location.
We will email you when your order is dispatched.
If a product is delayed i.e. temporarily out of stock, you will be advised.
Please contact us before returning any product, we can then ensure the items are replaced or credited as required.
"Change of Mind" items will only be accepted for a credit return if returned in unopened original product packaging and have had prior approval in writing (emailed) from us.
Freight is at customers cost.
Personalised or custom made orders will not be accepted for return/credit.
Incorrectly supplied or damaged product must be advised to us within three working days from receipt of goods. Please contact us by email: firstname.lastname@example.org or telephone: 021 496 514.
In all circumstances we will do our best to remedy the situation - we want your shopping experience with us to be pleasant.