Frequently Asked Questions
What are your shipping costs?
We have a flat charge per order for all shipping
throughout New Zealand, $6.50 to all standard physical addresses or $9.50 to
rural or RD addresses. We do not ship to
Orders to international addresses are shipped via
NZ Post Air service at the current rate plus a small handling/packing charge.
The international freight charge of NZ$15 for Australia, Singapore & Pacific Islands or NZ$20 for Europe, UK, United States of America (US), Canada & Asia charged at the Checkout often covers this cost. Should an international order
incur additonal freight costs you will be advised prior to dispatch and a
request for an additional payment made.
How long will it take to get my order?
New Zealand customers: We would normally expect your order (not
personalised or custom made items) to be delivered within 4-10 business days,
rural or RD addresses may take a day or so longer. If there is likely to be a delay we will
International customers: We use NZ Post Air service which usually completes delivery to Australia, Singapore & Pacific Islands within 7-10 days and Europe, UK, United States of America (US), Canada & Asia within 7-15 days. A courier service can be arranged at additional cost.
My order is urgent.
Can you help?
We will certainly try! If your order is urgent please contact us
before placing the order to ensure we can arrange an urgent delivery for
you. Our couriers can, in most cases, offer
an overnight urgent service (NZ only) but this may incur an additional charge. Check with us first please.
My order contains personalised or custom made items,
how long will it be for delivery?
As these items are made to order delivery does take
a little longer. We would normally
expect them to be delivered within 3 weeks.
If you require them faster than that please ask us - sometimes we can
Do you ship to International addresses?
Yes, see above. If your order is large or likely to contain very heavy items please email us for a shipping/freight
cost before placing your order. We will email you with the NZ Post airmail and/or
courier options. Smaller or lighter
weight orders are often covered by the international freight charge at the
Is there an extra cost for insurance?
No, insurance is included in the shipping charge.
The pack contains too many items for me can I buy a
No, we only sell full unopened packs. Some items are available in smaller pack
sizes, where these are available they are listed in the same product categories
as the larger packs.
I only want a few metres of ribbon or fabric not a
whole reel or bolt, can I get a shorter length?
Sorry, we only sell full reels and full bolts. Sometimes the same fabric or ribbon is
available in shorter reels or bolts; where these are available they are listed
in the same product categories as the larger items.
Are the favour boxes shipped already made up?
All our favour boxes are shipped flat ready for you
to assemble. In most cases it is a
simple task to assemble the box, just follow the creases or fold lines. If you are having difficulties please contact
Do you offer a wholesale rate or discount for
Yes. We also
offer substantial discounts for large value purchases to ensure our prices are
competitive for both our retail and wholesale customers.
What are the wholesale or large value discounts?
Our discount structure (based on the value of your
order less shipping costs) is automatically applied at checkout. The rates are: Spend over $400 receive a
$8.00 discount, over $600.00 receive a $12.00 discount, over $1000.00 receive a
How can I pay for my order?
We accept payment by Credit Card via PayPal (Paymate
if you prefer) or by bank transfer such as Internet or Telephone banking.
I don't belong to PayPal. Does it cost, do I have to be a member?
There is no cost to use the PayPal service. It is a free, easy to use and secure
facility. You do not need to be a member
to make a payment. To view the PayPal
FAQ click here www.paypal.com
I don't have a Credit Card can I still order from
Yes, just make sure you click the "Pay via
Internet or Telephone banking" option at checkout.
What is your Returns Policy?
We want you to be happy with our service and
products. Please contact us before
returning any product. Goods will only
be accepted for a credit return if returned in unopened original product
packaging. Personalised or custom made
orders will not be accepted for return/credit.
I have received incorrect or damaged goods, what
should I do?
Incorrectly supplied or damaged product must be
advised to us within three working days from receipt of goods. Please contact us by email:
firstname.lastname@example.org or telephone: 021 496 514. We will do our best to remedy the situation -
we want your shopping experience with us to be pleasant.
Are the Tulle rolls a different fabric to the Tulle
The Tulle rolls, circles/rounds and Tulle bolts are
all the same material, just packaged/presented differently for different uses.
What weight or thickness is the Tulle - there are so
many kinds available?
All our Tulle is a high quality fabric suitable for
decorating or dressmaking. It is similar
to the tulle used to make veils it is not coarse/thick tulle.
What is the difference between shimmering or organza
tulle and tulle?
Shimmering or organza tulle is a fine organza type
product whereas tulle is the fine net style fabric. Shimmering or organza tulle has the
"bling" or sparkle effect.